Who we are
Our website address is: https://terracotagaleria.com — This English version is provided for convenience only; in case of any discrepancy, the Spanish version prevails.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
In addition, we will use your personal information (name and email) for the following secondary purposes, which are not necessary for the requested service but allow and help us provide you with better service:
- Those specifically indicated on each page or section where the registration or electronic contact form appears.
- In general, to address your requests, comments, inquiries or any other request made by the user through any of the contact methods we make available to our users.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
What we collect and store
While you visit our site, we track:
- Products you’ve viewed: we will use this to show you products you’ve recently viewed.
- Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping.
- Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and of course send you your order.
We will also use cookies to keep track of the items in your cart while you browse our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we will ask you to provide information including your name, address, email, phone number, credit card and payment details, and optional information such as username and password. We will use this information for purposes such as to:
- Send you information about your account and orders
- Respond to your questions, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you promotional messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to fill in your future orders automatically.
We generally keep data about you for as long as the information is needed, even if we are not legally required to keep it. For example, we will keep information about your orders for 1 year for tax and accounting purposes. This includes your name, email and addresses.
We will also store comments and reviews, if you choose to leave them.
Who on our team has access
Our team has access to the information you provide us. For example, Administrators and Shop Managers can access:
- Order information such as what was purchased, when it was purchased, where it should be sent, and
- Customer information such as your name, email and addresses.
Our team has access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us deliver your orders and provide services to you; for example FedEx, DHL, REDPACK.
Payments
We accept payments through MercadoPago. When we process payments, some of your data will be passed to MercadoPago, including the information required to process the payment, such as the payment total and billing information.
Please see the MercadoPago privacy notice for more details.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.